FAQs 



















Payment Options
Q:  What are your payment terms and options?
 
A:  We accept all major credit cards, and ATM debit cards through our secure shopping cart.  We also accept certified checks, money orders, and personal or business checks.  If you wish to pay by  paper check or money order, at checkout print your invoice, but do not submit it, and enclose it with your check.  Your order will be processed upon receipt, except  for personal or business checks which will be processed once the check has cleared.  Once processed we will send you confirmation of your order by email.
 
Mail checks or money orders to:
InnerQuest Products
3013 S Wolf Rd. #341
Westchester, IL 60154
Attn: Processing Department
Delivery
Q:  When should I expect delivery of my order?
 
A:  Most in stock items will be shipped within 3-5 business days.  Custom made orders generally take 10-15 business days.
Shipping
Q:  How will my order be shipped?
 
A:  Shipping of all orders are subject to product availability, and we do not ship outside the United States at this time.  All orders will be shipped by UPS, FedEx, or DHL  ground unless otherwise noted.  UPS does not ship to PO, APO, or FPO addresses.  Orders cannot be cancelled once they have shipped. 
Merchandise Exchange Policy
Q:  What is your merchandise exchange policy?
 
A:  Your satisfaction is our top priority.  If you are dissatisfied with your purchase you may exchange any unused merchandise or products within 14 days after you receive it.  Please Note:  Custom made orders cannot be returned.  All exchanges require an Exchanged Merchandise Authorization form.  Please click on the following link to complete and submit the
 
Please do not return items until you receive the Exchanged Merchandise Authorization.  The packing slip will contain the exchange information, and Ship To address.
 
Upon receipt, we will ship your new merchandise, and you will be refunded/charged with any difference in the purchase price accordingly.  If you pay by check or money order, any extra charge must be received prior to shipment, and any refund due will be in the form of a check. 
 
If the merchandise shipped to you in error was the fault of ePetSpa.com we will also reimburse your shipping costs for the return of the merchandise.
 
All exchanges must be shipped with a carrier that provides tracking.
 
Merchandise Return Policy
Q:  What is your merchandise return policy?
 
A:  We at ePetSpa.com want you to be fully satisfied with everything you purchase.  But, if you are dissatisfied, please fill out and submit a Customer Service Authorization Request form, and let us know what about the product(s) you are unhappy with.  You may return unused merchandise within 14 days of your receipt of the item(s).  Please note:  Custom made orders cannot be returned.  All returns require a Returned Merchandise Authorization form.  Please click here to complete and submit the Customer Service Authorization Request.
 
Please do not return items until you receive the Returned Merchandise Authorization form.  The packing slip will contain the return information, and Ship To address.
 
Upon receipt and satisfactory inspection of the returned item(s), the product purchase price will be refunded to you.  If you paid by check of money order your refund will be in the form of a check.
 
If the merchandise shipped to you was an error caused by ePetSpa.com, we will also reimburse your shipping costs for the return of the merchandise.
 
All returns must be shipped with a carrier that provides tracking.